Improvement in customer satisfaction survey
Reduction in project delivery timelines
CTO, CQ Fluency
The client is a global brand that believes in translating ideas and improving lives, collaborates with many premier global healthcare organizations to provide translation and communication services and solutions in over 200 languages.
They are driven by a mission to leverage Cultural Intelligence and improve health outcomes by cultivating real-life human connections. Specializing in translation services helps our esteemed client develop tailor-made language solutions to improve cross-cultural communication and enhance client engagement.
Through this project, our client wanted to develop a middleware platform capable of seamlessly integrating their service offerings with the Plunet project management tool, refining processes and enhancing customer interactions through improved service management.
The client wanted to develop a web-based middleware to integrate their service offerings with Plunet, their chosen project management tool. This integration would enhance customer service and engagement by establishing a scalable platform capable of seamlessly connecting with Plunet through SAML and SOAP API integrations.
As a result their essential functionalities and information tailored to business needs would replicate. Additionally, it would also allow for extensive customer interface customizations, improving user experience.
Hence, we needed to develop a robust system that could bridge the client’s internal processes with external communication tools, and streamline service delivery and project management. The goal was to provide an efficient, scalable solution, that could manage complex workflows and customer interactions, ensuring high service healthcare service without compromising quality.
Unified Infotech suggested that we create a robust and efficient system that could meet our client's current operational demands and handle future growth and technological advancements by:
The offered solutions collectively helped fulfill the client’s goals of enhancing customer interaction, improving operational efficiency, and maintaining high security and compliance standards. Let us look at its key components.
Improvement in customer satisfaction survey
Reduction in project delivery timelines
Unified Infotech acted as true partners in the redesign of eShipper’s digital presence, demonstrating exceptional dedication and expertise. Their innovative approach and attention to detail resulted in a solution that significantly enhanced our online presence and generated leads. Their work allowed us to grow our business and establish our brand during the peak of the COVID-19 pandemic. Their commitment to excellence and customer satisfaction was evident throughout the entire process, making them an indispensable partner for our digital transformation.
Director of E-Commerce & Marketing, eShipper
I extend my sincere gratitude to Unified Infotech for their exceptional work in reengineering our platform, Boards & Beyond. Their efforts not only resulted in a swift doubling of our sales but also facilitated our acquisition by a large multinational corporation. I hold their team in high regard, particularly for their unwavering commitment to the success of our business.
Founder & CEO, Boards & Beyond
Unified has been development partner for the last 6 years, and I couldn't be more grateful. They've played a huge role in helping my business grow and scale. Their team is full of top-notch experts who genuinely care about your business. Their consulting-led approach has consistently delivered amazing features and solutions that have been a fantastic boost for us. I can't recommend them enough!
CEO, DPI
They are a prime example of excellence in professionalism. We started with a small project few years back, and now are our digital transformation partners. Unified has been instrumental and critical scaling our business significantly. Their team is incredibly strong and adaptable. Kudos to the team—keep up the fantastic work!
COO, Luxury Lease Partners
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Years in Business
Global Clients
Tech Experts
