Digital Banking Testing For A Retail Bank

Testhouse assisted a leading retail bank in launching a new digital banking platform aimed at increasing its revenue by 30%. Faced with challenges like reworking initial user stories, lack of a performance baseline, and delays in project delivery, we implemented innovative solutions which include deploying our Frameium automation platform. Our efforts resulted in 99.99% application availability, zero severe defects in production, a 40% reduction in test cycle duration, and substantial cost avoidance, ultimately exceeding the client’s expectations.

• User Story Refinement: Initial user stories were inadequately detailed, lacking a performance baseline, which was crucial for setting expectations and addressing potential performance issues.
• Project Delivery Delays: There were setbacks during the build-to-test phase, compounded by delays due to the absence of integrated components. This hindered stakeholders from accurately assessing testing progress and making informed decisions.
• Automation Maturity: The existing team’s approach to automation was outdated and prone to errors, which could diminish the platform’s quality, reduce agility, and increase total ownership costs.

In collaboration with the bank, we conducted a detailed assessment to identify and mitigate risks:

• Aligning Business Requirements to Test Assets: We improved the user stories’ atomicity, completeness, and testability by introducing a novel framework, thereby aligning them more closely with business requirements.
• Quality Engineering: We implemented the SME-QE methodology, blending domain expertise with quality engineering. This included conducting discovery workshops, developing business process models, and generating comprehensive test cases.
• Automation: Testhouse used the TestComplete automation platform to automate API and UI-based regression tests and integrated the tests into the DevOps platform for unattended overnight execution.
• Performance Framework: Our JMeter-based framework provides real-time analytics to pinpoint performance bottlenecks. We employed “Shift-left” testing methods to detect design and architectural issues early, reducing overall quality costs.
• MI & Reporting: We developed a bespoke dashboard for real-time updates on the program’s progress, integrated with our Test Management tool for widespread accessibility and informed decision-making.

Our approach effectively overcame the challenges, leading to a successful project delivery that surpassed client expectations:

• Achieved application availability of 99.99% (4 9’s).
• Zero Severity 1 and 2 defects in production.
• Cost avoidance of 100K USD.
• 40% reduction in test cycle duration.