Privacy Policy

The purpose of this Privacy Policy:

• What personal information about you does Testhouse collect?
• How the information is used. With whom the information may be shared.
• How you can access and change any personal information Testhouse holds about you.
• What security procedures are in place to protect the loss, misuse or alteration of your personal information by Testhouse.
• How to contact Testhouse.

Applies to any personal information you provide to us: 

• When visiting the Testhouse website.
• When using Testhouse online services.
• When agreeing with Testhouse and/or another third party.
• When you correspond or communicate with Testhouse over the telephone or in any other manner, including by letter, facsimile, email, text or SMS. If you decline to provide certain personal information when asked to do so by Testhouse, this may mean that we are unable to provide certain services or products to you.

Information we collect

We collect personal information from visitors to www.testhouse.net and any of its subsites (‘the Site’) by the use of online forms, and every time you email us your details.

We gather three types of information about you, namely:

• Aggregated information generated by our systems – or third-party systems – to track our website traffic, but that which does not identify you personally;
• Personal information about you, such as your name, contact information, including email address and IP address, and in some cases, your billing details and general financial and credit information;
• Other information relevant to customer surveys and/or offers: The type of information that Testhouse. collects about you is dependent on how you use the services offered on our website and the services and products you are interested in purchasing from us. Generally, Testhouse does not collect ‘sensitive information’ about you. Sensitive information includes – but is not limited to – information about your race or ethnic origin, your religion and your sexual preferences.
• Testhouse will only collect sensitive information about you if it is necessary for providing you with a product or service. In such circumstances, Testhouse will only collect sensitive information with your consent, unless we are required by law to collect such information from you.

Collection of Aggregate Data

Testhouse also automatically collects non-personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers. These help us identify both which areas of the site you have visited and how you got there. This information, which remains in aggregate form, can help us to improve the content and structure of the site, and ultimately our service to you, our customers.

Internet Provider – IP address

Testhouse web servers provide us with your IP address – this assists us in the diagnosis of problems and or support issues with our services.

Cookies and Applets

Testhouse uses ‘cookies’ and ‘applets’ in its website systems. These enable you to use web-based services and demonstrations on our site. We use ‘cookies’ to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile of you as a user of our website. If you do not wish your progress through the site to be tracked in this way, then you can disable cookies and applets via your computer’s web browser. Choosing the option to decline cookies or applets will turn off this tracking function. This will not affect your access to the majority of information available on our website, but some features may not function.

How we use your personal information

We store and process personal information collected via the Site to contact you with details about services and opportunities we offer to customers. Under the General Data Protection Regulation, we ask you to explicitly opt in or opt out of receiving information from us. We may also use and disclose anonymised information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Testhouse may use your information for one or more of the following purposes:

• To communicate with you, including via email newsletters.
• To facilitate and process contracts between yourself and Testhouse and/or third parties.
• To identify the number of people using Testhouse website services and establish the nature of their interests.
• To conduct Testhouse marketing activities.
• To provide you with information about Testhouse and its services and products.
• To pursue Testhouse legitimate interests in ways which might reasonably be expected as part of running our business and which do not materially impact your rights, freedom or interests.

Disclosure of Personal Information to Third Parties

We will disclose personal information to other companies within the Testhouse group of companies and successors in title to our business (this legalese just means that we can retain your information and your consent even if we change the name of the company or groups of companies). We will provide you with information about the products and services we offer. We do not disclose any information you provide via the Site to any third parties, except where it is required by law, for example, to the police to prevent or detect crime. Testhouse may disclose your personal information to third-party contractors who perform services for us, including the management and maintenance of our information systems. Where your personal information is passed on to third-party contractors, Testhouse takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information and are GDPR-compliant. Testhouse will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access Rights

You have the right to correct any errors in the data we hold about you. You further have the right to request that we delete the information we hold about you.

Access to and Correction of Information We Hold About You

You have a right to access the personal data held about you. Testhouse will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications – EC Directive – Regulations 2003. If we deny such access, we will tell you why. Testhouse may recover any reasonable costs incurred in providing you access to the requested information. To request access to your personal information, please write to us at Testhouse, 8 Lanark Square, Glengall Bridge, Docklands, London E14 9RE.

Keeping Information up-to-date

Testhouse strives to ensure that the information we hold about you is accurate, complete and up to date at all times. If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed from the website, please contact us at webmaster@testhouse.net so that we may take reasonable steps to address this and/or discuss alternative options with you.

Storage and security of your personal information

Testhouse takes reasonable steps to protect the security of your personal information by this Privacy Policy and the requirements of the General Data Protection Regulation. Testhouse regularly reviews and implements new security and encryption technologies. Please note, however, that no data transmission over the internet can be guaranteed to be secure. Testhouse strives to protect all such personal information from users, contacts and customers, but we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services. Accordingly, use is at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and unauthorised access, modification or disclosure. In the event of a personal breach, we have in place procedures to ensure that the effects of such breach are minimised and shall liaise with the ICO and with you as appropriate.

Links to Other Websites

The Testhouse website contains links to other websites. Please note that these links are intended for your convenience only. Links to third-party websites do not constitute endorsement, sponsorship or approval by Testhouse of the content, policies or practices of those third-party websites. If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy policies of those websites.

Internet-based transfers

The Internet is a global environment; the General Data Protection Regulation applies within the European Union and to information about European Union citizens held by entities beyond the European Union. Using the internet to collect and process personal data necessarily involves the transmission of that data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way, though having due regard to the General Data Protection Regulation.

Destruction of your Personal Information

Testhouse will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law. You also have the right to request that your information is deleted from our systems.

Changes to Testhouse Privacy Policy

From time to time, we may make changes to this privacy policy. Accordingly, we urge you to review this promise from time to time to remain informed about how we collect and protect your personal information. Your continued use of this Testhouse website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Policy as amended from time to time. For further information about the protection of your privacy, please visit the Information Commissioner’s Office website at www.ico.gov.uk

Feedback and questions about privacy and the Testhouse website

Testhouse welcomes ideas and feedback about all aspects of the Testhouse website. This feedback may be used to administer and refine the services we provide and may be shared with the Testhouse partners either in aggregate form or with specific individual identifying characteristics removed.

Suppose you have any questions regarding this Privacy Policy, practices of the Testhouse website or your dealings with Testhouse In that case, you can contact us in the following ways:

Email: contact@testhouse.net
Phone: +44 (0)20 8555 5577
Registered address:
Level 18, 40 Bank Street, Canary Wharf,
London E14 5NR, United Kingdom

Alternatively, you can contact the Information Commissioner’s Office, details of which are available at www.ico.org.uk. This Privacy Policy was last updated in February 2025.