Automation Drove 2x Efficiency In D365 QA For An Aussie Firm

Testhouse was approached by an Australian media planning and project management firm to enhance its D365 QA testing services. Their main challenges were inefficient testing practices, lack of optimization of existing assets and limited automation, all affecting test coverage and risk identification. Our solutions included risk-based testing prioritization, process streamlining, thorough execution of test cases and initiation of automation efforts. These measures led to a doubling in efficiency, improved performance and increased user satisfaction.

• Inefficient Testing Practices: Current testing practices and processes were not effectively covering risks and test cases.
• Lack of Asset Optimization and Alignment: Existing testing assets were not optimized or aligned with the client’s specific requirements.
• Inadequate Test Case Execution: The execution of test cases had gaps, particularly in covering critical business flows.
• Limited Automation: Insufficient implementation of automation led to missed efficiency gains and reduced testing effectiveness.
• Client’s Needs for Enhanced QA: The client sought improvements in testing collaboration, a risk-based approach, test efficiency, and automation to ensure comprehensive testing coverage and enhance overall quality assurance practices.

• Risk Analysis and Test Coverage Evaluation: Analyzed application risks and evaluated test coverage to prioritize testing efforts based on risk levels.
• Optimization of Testing Processes: Streamlined testing processes for increased efficiency and identified opportunities to leverage and enhance existing assets to meet client requirements.
• Enhanced Execution of Test Cases: Thoroughly executed existing test cases to ensure comprehensive coverage of core business flows and user journeys, and created new test cases as needed.
• Automation Strategy and Proof of Concept: Identified processes and test cases suitable for automation. Collaborated with the QA team to select test cases for a proof of concept, demonstrating the benefits of automation.
• Implementation and Evaluation of Automation: Automated selected test cases, evaluated the results, and provided recommendations for expanding automation efforts in the future.

• Increased User Satisfaction: The changes led to higher user satisfaction due to improved software quality.
• Improved Efficiency: Efficiency in testing processes improved by 2x.
• Performance Improvement: Overall performance of the testing process improved, leading to more effective quality assurance.