Testing of Virtual Assistant Systems for a Major Insurance Firm

We are collaborating with a prominent Insurance Company in the Middle East, renowned for its extensive portfolio of insurance services, to enhance their testing strategies and frameworks.

• The client was introducing a support chatbot to improve customer acquisition and retention.
• The testing process was entirely manual, leading to extended testing periods.
• There were significant costs involved in developing chat functionalities that lacked cognitive learning capabilities

• Testhouse deployed an automated testing solution for over 200 chatbot scenarios.
• Utilized an internally developed AI tool for generating both contextual and non-contextual dialogues.
• Assessed the chatbot for accuracy, speed, and reliability.
• Created a weighted scoring system for quantifiable chatbot testing scores.
• Connected the automated testing system to a Power BI dashboard for real-time result updates.

• Achieved 90% automation coverage, significantly reducing regression testing costs.
• Accelerated release to market by 40%, thanks to shorter regression cycles.
• Reduced execution efforts by 35% per cycle through automation.